Refund Policy

How cancellations and refunds work for Runtym products and services, including CareerCue subscriptions. Payments are processed by Paddle as merchant of record.

Effective Date: October 6, 2026

This Refund Policy explains how cancellations and refunds work for products and services purchased from Runtym, including subscriptions to CareerCue — Interview AI Assistant. Payments for our software subscriptions are processed by Paddle.com Market Ltd, which acts as the merchant of record and the authorised reseller for those purchases. Paddle handles billing, invoicing and tax, and refunds are issued by Paddle on our instruction. Nothing in this policy limits any statutory rights you have under the consumer law of your country.

Refund Policy

1. Overview

2. Free Trial

3. Subscription Cancellation

4. Refunds

5. What Is Not Refundable

6. Exceptions

7. How to Request a Refund

8. Chargebacks

9. Changes to This Policy

10. Contact Us